Skip to content

Posts from the ‘CRM’ Category

9
Aug

MavenSocial Influence Platform

MavenSocial has a rich social media platform.  Below, we explain an area of our expertise –

Analytics for Influencers: Measure Growth for Earned Media.

 

Throughout the document we discuss how MavenSocial can identify your brand’s social media influencers, while increasing engagement, increasing your company’s earned media, social ROI, as well as the importance of social CRM for your company.  It’s about driving real results for your company, while providing deep insights into who your customers are, and which ones actually influence brand perception! Read more

31
Jul

Social Media is about RELATIONSHIPS

Social media is about creating, maintaining and re-vamping relationships. Many people use social media for maintaining relationships with friends, family, and co-workers. But for brands, the most important relationship is with the customer.

This is where Social CRM comes into play. A relationship cannot exist without two-way communication. Successful brands communicate effectively with their customers while allowing and encouraging customers to communicate back to them.

Read more »

16
Jul

Gamification and CRM

Oxford University Press defines gamification as the “application of concepts and techniques from games to other areas of activity.” An example of this is offering reward points for credit card purchases. This type of point system encourages people to interact with a product or brand in exchange for rewards. Many companies do not yet realize the importance of this type of Social CRM. Anything that will give someone some type of reward will bring in more opt-ins. Why? Read more »

30
May

Why Foursquare Is Important For Your Business

Foursquare is one of the latest social media networking sites available to mobile phone users and also one of the most valuable resources that a business jumping on the social media bandwagon can have. Foursquare allows users to check-in to the locations and venues they visit during the day and share this information with friends and their networks. Now why is this important for your business?

Simple. There is no better way of spreading the word about your business than word-of-mouth.

Read more »