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Posts tagged ‘Carhartt’

29
Feb

How to Effectively Crowdsource & Increase Consumer Engagement

The phrase “crowdsourcing” has been thrown around for the past couple of years.  You might have even heard it called out in your marketing or even customer service meetings, but do you actually know what it means, and most importantly, are you able to employ crowdsourcing strategies in your company?

What is crowdsourcing?

Crowdsourcing is a portmanteau (combination of two words) of crowd and outsourcing.  Crowdsourcing decentralizes (goodbye bureaucratic, organizational pyramid) by sourcing tasks performed by specific individuals, group of people, or a community through an open call for contributions.

Unlike the blow horn effect, crowdsourcing goes after people that have a specific interest and skill-set for involvement.  Wikipedia is a good example of crowdsourcing.  Through an open-call, Wikipedia attracts and engages a specific type of person and group of people who contribute to Wikipedia knowledge.

 

Crowdsourcing with MavenSocial

MavenSocial has run campaigns that engage crowdsourcing techniques for our clients.   This past year, MavenSocial powered by

Carhartt, user-generated, or crowdsourcing campaign with MavenSocial

WhiteCloud Marketing, created a crowdsourcing Facebook campaign for Carhartt Inc.

Who is Carhartt?

Carhartt Inc., is a U.S.-based clothing company founded in 1889. It is still a family-owned company, owned by the descendants of company founder Hamilton Carhartt, with its headquarters in Dearborn, Michigan.

The Problem:

Carhartt approached us because they wanted to increase engagement on Facebook by increasing Likes and opt-ins.

Carharrt wanted to approach their loyal followers and have them tell their Carhartt story.  Brand testimonials draw high

Carhartt Crowdsourcing campaign - Sign-up page

engagement and conversion rates for current customers (reminding them of the great benefits of the product, encouraging up-selling opportunities), while also bringing in new customers.

Carhartt understands that customer re-engagement and new customer acquisition is possible on Facebook and other social networking sites.

Our Solution:

MavenSocial recommended a WhiteFire Social User Generated Campaign.  Users could upload images or videos on how they have creatively used their clothing. Campaign users could then share their images with friends on Facebook, Twitter and via eMail. Every share provided an additional ballot to the user. Users were offered spot prizes for adding an entry and the top creative photos or videos were granted grand prizes.

The Results:

+Facebook Likes increased by over 100,000 during the campaign

+Almost 6K new email registrations

+50,000 plus consumer voter interactions

+Top 20 influencers brought in 8% of all the new email registrations. One influencer brought in 88 potential customers.

+219% Lift on Sharing, Total Social Lift including Facebook referrals was 1,627% on Paid Media drivers

We understood that the best way to engage with fans to increase Facebook Likes and opt-ins was through interaction with

Carhartt crowdsouring campaign - Vote Page

people.  The power of social media influencers, or Mavens is apparent, with a 219% WhiteFire Social Lift on sharing.  Social lift is the amount of people that actively participate in the campaign, without the company paying for the direct marketing costs; in other words, these Likes and opt-ins were obtained free of charge for Carhartt.

Carhartt’s social media Mavens are the people who shared Carhartt’s information amongst their friends; who in turn interacted with the campaign.  One of Carhartt’s Mavens is one Influencer who brought in 88 potential customers.

For proper brand engagement and consumer growth, it is important to respect and interact with your current consumer base, while finding new clients.  Crowdsourcing benefits both the brand and the targeted group.  The brand receives positive praise and re-engagement of past customers, which draws in news customers, and the target group receives products and services that desire.

10
Nov

MavenSocial Case Study: Carhartt Facebook User Generated Campaign

This past year, MavenSocial created a Facebook campaign for Carhartt Inc.  We saw some amazing results, and thought that we would share it here.

Who is Carhartt?

Carhartt Inc., is a U.S.-based clothing company founded in 1889. It is still a family-owned company, owned by the descendants of company founder Hamilton Carhartt, with its headquarters in Dearborn, Michigan.


Social Media Influencers (Mavens) share avidly with their groups of friends, creating social lift.

Objective:

Carhartt approached us because they wanted to increase engagement on Facebook by increasing Likes and opt-ins.

Now, why would Carhartt, a well-known staple in many a wardrobe, be worried about reaching people through social media outlets?  They understand that there is a large potential market that can be reached through Facebook and other social networking sites.

Scott Haiges, President of ROI Research Inc. explains the social media facts:

+One in 4 respondents have 4 or more active social network accounts,

+More than one quarter access their Facebook or

Twitter accounts at least once a day via their mobile phones.

Haiges, explains “we knew that these sites are extremely popular for socializing, but the level of interest for branding and promotional marketing content is surprisingly large.”  Social media outlets truly are becoming a powerful way to reach an otherwise untapped market.  Facebook is coming out on top with 44% of online sharing occurring on Facebook.

So what does this all mean for Carhartt?

Carhartt knew that they wanted to actively engage a vast amount of people over Facebook; this is where we came in.

Solution:

Facebook Campaigns encourage Sharing, identifying Social Infuencers (Mavens).

MavenSocial recommended a User Generated Campaign.  Users could upload images or videos on how they have creatively used their clothing. Campaign users could then share their images with friends on Facebook, Twitter and via eMail. Every share provided an additional ballot to the user. Users were offered spot prizes for adding an entry and the top creative photos or videos were granted grand prizes.

Results:

+Facebook Likes increased by over 100,000 during the campaign

+Almost 6K new email registrations

+50,000 plus consumer voter interactions

+Top 20 influencers brought in 8% of all the new email registrations. One influencer brought in 88 potential customers.

+219% Lift on Sharing, Total Social Lift including Facebook referrals was 1,627% on Paid Media drivers

We understood that the best way to engage with fans to increase Facebook Likes and opt-ins was through interaction with people.  The power of social media influencers, or Mavens is apparent, with a 219% lift on sharing.  Social lift is the amount of people that actively participate in the campaign, without the company paying for the direct marketing costs; in other words, these Likes and opt-ins were obtained free of charge for Carhartt.  Carhartt’s social media Mavens are the people who shared Carhartt’s information amongst  their friends; who in turn interacted with the campaign.  An example of the campaign’s Maven would be one influencer who brought in 88 potential customers – now that’s great sharing!